you are already in a leadership role and would like to redefine your management style
as a leader you take professional development seriously
This course is designed for the duration of two days and focuses on what means to be a great leader. Delegates will develop an understanding of various management styles, identify individual approach to leading and find practical ways of lead more efficiently. Learners will be amongst other leadership professionals and have an opportunity to share challenges to leadership for an alternative perspective on overcoming obstacles. Each individual leader will leave with a realistic strategy to management.
"Leadership is not about being the best, Leadership is about making everyone else better"
Leadership and Management
Inspire your team to band together, encourage collaboration and develop a team that bounces of each other’s ideas.
working as a team can be a challenge especially when there are contrasts in individual approaches to work. A team that works in unison has a huge impact on business success and staff retention. use this course as way of improving the culture and motivation amongst your work force.
during this one-day programme teams will learn the core values of teamwork; identify how these can be achieved, strengthen their relationships and improve communication skills.
"You are either supporting the vision or supporting division"
.Customer service is critical to your business so why not train your staff to deliver exceptional customer service and increase customer loyalty. The way your customers feel about your business has a huge impact on growth. Give your staff the tools to understand customer needs, attract new customers and have a more self-reliant approach to overcoming customer service queries and complaints. Happy customers have a higher chance of referring others and leaving excellent customer reviews that will help your business to thrive in a highly competitive market.
"Just having satisfied customers isn't enough anymore. If you really want a booming business, you have to create raving fans."- Ken Blanchard